Last updated: January 2026

At KRBKeys, we want you to shop with confidence. Please read the following policy carefully so you understand how returns, refunds, and support work for the products you purchase from us.

1. Digital Products – Nature of Delivery

  • All products sold on KRBKeys are digital product keys delivered by email.

  • Once a digital key has been delivered, it cannot be returned or resold, as digital goods are non‑returnable by nature.

2. Refund Eligibility

  • When a Refund May Be Issued

    We offer a refund only when:

    • We are unable to deliver the product key to you after purchase.
      In this rare case, a full refund will be issued to your original payment method.

    You must notify us if this occurs, and we will process your refund promptly.

When a Refund Is Not Available

No refunds will be issued in the following situations:

  1. You ordered the wrong product because you did not read the product description.

  2. You have internet issues that prevent file download or key retrieval.

  3. You are unable to install or activate the product due to technical limitations.

    • In such cases, we are happy to assist you, but we do not issue refunds for activation issues.

    • If your key fails to activate, we will issue a replacement key upon request — as long as you provide the required error screenshot showing the error message, date/time stamp, and email to verify the issue.

  4. More than 14 days have passed since your date of purchase.

    • Replacement or assistance requests after 14 days from purchase will not be accepted.

3. How to Request a Refund / Replacement

If you believe your case qualifies for a refund:

  1. Email our support team at:  [email protected]

  2. Please include:

    • Your order number

    • A clear description of why you are requesting a refund

    • Supporting screenshots (when applicable)

We will respond within 1–2 business days.

4. Refund Processing Time

Once your refund is approved:

  • We initiate it within 1–2 business days of approval.

  • Final credit back to your payment source may take 2–4 business days depending on your bank or service provider.

Refunds will be returned to the original payment method used for the purchase (credit/debit card, bank account, wallet, etc.).

5. Customer Support

We’re committed to helping our customers:

✔ 24/7 customer support
✔ Fast email response times
✔ Assistance with activation issues

If you need help at any time, please reach out — even if you are unsure whether your issue qualifies for a refund.

6. Why This Policy Exists

Because digital products are delivered instantly and cannot be resold once delivered, we must protect both our business and other customers. That said, we do offer replacement keys and refunds where delivery genuinely fails — so you’re never left hanging.

This transparent, simple approach helps reduce confusion and builds trust with shoppers.

7. Contact Information

If you have any questions, concerns, or need support, please contact us:

📧[email protected]

We strive to respond to all requests within 24 hours.