Refund policy last updated: October 2026

At KRBKeys, we want you to shop with confidence. Please read this refund policy carefully so you understand how returns, refunds, and support work for the products you purchase from us.

Quick answerLast updated:

Digital keys can't be returned once delivered, but you get a full refund if your key can't be delivered, or if it doesn't activate and no working replacement can be provided. For a failed activation, email support@krbkeys.com with a screenshot of the error and your order email to get a replacement. Requests must be made within 14 days of purchase, and approved refunds go back to your original payment method within a few business days.

1. Digital Products – Nature of Delivery

  • All products on KRBKeys are digital product keys that we deliver by email.

  • Once we deliver a digital key, you cannot return or resell it, as digital goods are non‑returnable by nature.

2. Refund Policy: Eligibility

When we issue a refund

  • We are unable to deliver your product key after purchase.
  • Your key does not activate and we are unable to provide a working replacement key.

In these cases, we issue a full refund to your original payment method.

When we replace a key

  • If your key fails to activate, we will issue a replacement key once you send a screenshot showing the error message, the date/time and your order email.

When a refund is not available

  • You ordered the wrong product (for example Home instead of Pro).
  • The key has already been activated successfully.
  • Your device cannot run the product due to technical limitations (we are still happy to help you troubleshoot).
  • More than 14 days have passed since your purchase date.

3. How to Request a Refund / Replacement

If you believe your case qualifies for a refund:

  1. Email our support team at:  support@krbkeys.com

  2. Please include:

    • Your order number

    • A clear description of why you are requesting a refund

    • Supporting screenshots (when applicable)

We usually respond within 24 hours.

4. Refund Processing Time

Once we approve your refund:

  • First, we initiate it within 1–2 business days of approval.

  • After that, the final credit back to your payment source may take 2–4 business days depending on your bank or service provider.

We return refunds to the original payment method used for the purchase (credit/debit card, bank account, wallet, etc.).

5. Customer Support

We’re committed to helping our customers:

✔ 24/7 customer support
✔ Fast email response times
✔ Assistance with activation issues

If you need help at any time, please reach out through our contact page, even if you are unsure whether your issue qualifies for a refund. You can solve many activation problems in minutes with our activation guides.

6. Why This Refund Policy Exists

Because we deliver digital products by email and nobody can resell them once delivered, we must protect both our business and other customers. That said, we do offer replacement keys and refunds where delivery genuinely fails — so you’re never left hanging.

This transparent, simple approach helps reduce confusion and builds trust with shoppers.

7. Contact Information

In short, if you have any questions, concerns, or need support, please contact us:

📧support@krbkeys.com

We strive to respond to all requests within 24 hours.